Shipping & Delivery
What countries do you ship to?
To make your international shopping experience as seamless as possible, simply add the items you desire to your cart and proceed to the checkout. During the checkout process, you'll be presented with various shipping options tailored to your location. This allows you to choose the one that best suits your needs and delivery preferences.
Please take note that when shipping internationally, customs and/or import duties and taxes may be applicable in your country upon the arrival of your order. It's important to be aware that these additional charges are the responsibility of the customer. Qwertyqop cannot assume responsibility for these fees, as they are determined by local authorities and customs regulations. If you have any questions or concerns regarding customs duties and taxes in your area, we recommend contacting your local tax and import offices for guidance and clarification.
In the event that you do not find suitable shipping options or if you encounter shipping costs that seem too high, please don't hesitate to get in touch with us. We're here to assist you, and we'll do our best to explore alternative shipping solutions that meet your requirements.
My order was marked as 'Fulfilled'. What does that mean?
It means that the shipping label for your order has been generated and is in the packing stage.
I entered the wrong address at checkout. Can I please change my address?
Please contact us as soon as possible to make the necessary changes.
However, if the order has been fulfilled, we will not be able to make amendments to your address.
How long does it take for my package to arrive?
We are based in Singapore. If you are local, the package will be sent out within 5 working days.
For international orders, delivery timings can take up to 2 weeks.
Estimated shipping times are provided at checkout and will depend on the shipping service selected.
My items arrived damaged.
If your item has arrived defective, do contact us immediately so we can solve it as soon as possible.
Please refer to our Quality Expectations Policy.
Why has my order not been shipped yet?
If you do not have a group buy or preorder item in your order, please contact us.
If you have a group buy or preorder item in your order, please note that your order will not ship until all items become available.
If you would like for the instock items to be sent out first, please contact us.
Can you please reduce my shipping cost and undeclare the package?
Unfortunately, shipping prices are out of our control.
Shipping costs are determined by the selected shipping carriers based on actual weight or volumetric weight (whichever is higher), and destination.