Quality Expectations Policy

At Qwertyqop, we are committed to delivering high-quality products that meet and exceed your expectations. To ensure a smooth shopping experience and address any concerns you may have, please review our Quality Expectations and Control Policy below:

1. Unboxing Process Recording:

  • We highly recommend recording the entire unboxing process as a backup in case of disputes, as multiple scam incidents have caused financial damage during our past sales.

2. Pre-Installation Inspection:

  • Prior to building, please carefully inspect the appearance and contents of your purchase.
  • If any noticeable flaws or scratches are found on the external surfaces or any parts are missing, please take a photo and contact us immediately.
  • We will not be responsible for any flaws or scratches found after building has begun.
  • Replacement parts for missing items must be reported within 30 days of delivery.

3. Appearance and Cosmetic Imperfections:

  • Services and warranties related to cosmetic imperfections are not applicable after one month of delivery.
  • All internal CNC marks and imperfections that cannot be seen after building are within the acceptable range.
  • Blemishes under 2.01mm on all other surfaces and edges are approved.
  • Gaps and creases under 1.51mm are approved.
  • Parts with cosmetic imperfections, except the case itself, will not be replaced unless their function is impaired.
  • Spray-coated exteriors may have slight color mismatches due to coating thickness variations.

4. Functionality and Warranty:

  • Warranty is only applicable to the first owner who purchased on our website with proof of purchase.
  • Warranty covers any PCB for 14 days of us or in the case of it being dead on arrival without any modification.
  • Mill-maxing the PCB will void your warranty.
  • Tape modding is not recommended, especially on PCBs without a daughterboard, as it may cause damage.
  • We are not responsible for any damage caused by such modifications.
  • Broken parts due to human error, such as Hotswap Sockets pushed out of the PCB solder pads, are not covered.

5. Free Gifts (When Applicable):

  • Free gifts provided as part of a promotion or offer hold no monetary value.
  • In the event that free gift is unavailable or omitted from an order, we will neither offer a substitute nor issue a partial refund

By purchasing our products, you agree to adhere to our Acceptable Quality Standard.

Please note that Qwertyqop will not be responsible for any damages or impacts to the acoustic/typing performance if users change the structure of the keyboard.

Thank you for choosing Qwertyqop. We are dedicated to providing you with top-notch products and excellent customer support. If you have any questions or need assistance, please do not hesitate to contact us. Your satisfaction is our priority.