Quality Expectations Policy

At Qwertyqop, our unwavering commitment is to provide you with high-quality products that not only meet but exceed your expectations. To ensure a seamless shopping experience and address any concerns you may encounter, please acquaint yourself with our comprehensive Quality Expectations and Control Policy:

1. Unboxing Process Recording:

We strongly recommend recording the entire unboxing process as a precaution against potential disputes. Past incidents of fraudulent activity have resulted in financial losses during our sales.

2. Pre-Installation Inspection:

Before commencing with the assembly process, we urge you to conduct a thorough inspection of your purchase. Please adhere to the following guidelines:

  • Examine the external surfaces for any discernible flaws or scratches. In case of such issues or if any components are missing, promptly capture photographic evidence and get in touch with us without delay.
  • It is essential to note that we cannot assume responsibility for any flaws or scratches discovered after the assembly process has begun.
  • Any reports of missing items must be submitted within 30 days from the date of delivery.

3. Appearance and Cosmetic Imperfections:

Our policy pertaining to appearance and cosmetic imperfections is as follows:

  • Services and warranties related to cosmetic issues are valid only within the first month of delivery.
  • Internal CNC marks and imperfections that are not visible after assembly fall within acceptable limits.
  • Blemishes under 2.01mm on all other surfaces and edges are considered acceptable.
  • Gaps and creases under 1.51mm are also within the approved range.
  • Parts with cosmetic imperfections, except the case itself, will only be replaced if their functionality is impaired.
  • It is important to note that spray-coated exteriors may exhibit slight color variations due to differences in coating thickness.

4. Functionality and Warranty:

Our warranty policy is designed to safeguard your investment:

  • The warranty is exclusively applicable to the original purchaser who bought the product from our website or authorized collaborative shops, and it necessitates proof of purchase.
  • Warranty coverage extends to keycaps for three months and PCBs for one year from the date of use or in the case of DOA (Dead On Arrival) without any modifications.
  • Modifying the PCB through mill-maxing will void your warranty.
  • We strongly discourage tape modding, particularly on PCBs lacking a daughterboard, as it may result in damage. Any such modifications and consequential damage are not our responsibility.
  • Warranty claims do not cover damage caused by human error, such as Hotswap Sockets pushed out of the PCB solder pads.
  • In case of malfunctions, particularly involving stripped screws, we encourage you to reach out to your local vendor, email us at hello@qwertyqop.com, or create an after-sale support ticket in our Discord server at discord.com/invite/Bq4jz97NAe before attempting any repairs. Failing to do so may affect our ability to assume responsibility.

5. Package Content:

For clarity regarding package contents:

  • Please consult the product's sales page for a detailed "what's in the box" or "content list" section.
  • Claims of missing items must be submitted to Qwertyqop or your local vendor within 30 days of delivery.
  • It's important to note that free gifts, such as stabilizer sets and stainless steel artisans, hold no intrinsic value. We do not offer replacements or partial refunds for missing free gifts.

By choosing Qwertyqop products, you acknowledge your adherence to our Acceptable Quality Standard. Please be aware that Qwertyqop cannot assume responsibility for any damage or alterations that may affect the acoustic or typing performance should users modify the keyboard's structure.

Thank you for entrusting Qwertyqop with your needs. We remain dedicated to delivering top-tier products and offering exceptional customer support. Should you have any questions or require assistance, please do not hesitate to contact us. Your satisfaction is our utmost priority.