Shipping policy

Shipping Policy

  • COVID Delays
    •  Due to the COVID-19 pandemic, shipping will take more time than usual. We are sorry for the inconvenience, but for the safety of ourselves and others it is inevitable.
  • General
    • All the items will be shipped out from Singapore 
    • Shipping fees will be calculated at the checkout page, but import fees will vary by country and will not be calculated
    • There may be additional fees charged by DHL/Fedex as custom clearance fee. The customer is responsible for these fees 
  • Packaging 
    • We are doing our best to safely pack you items so they will be unharmed during shipment 
  • Processing Time 
    • We aim to get your order processed within 1-3 business days. However, some delays may happen due to the workload, in which case we will do our best to ship it to you ASAP
    • Note: Processing time differs from Shipping time 
  • Order Consolidation 
    • At this time, we are unable to consolidate separate orders, so please check that you have everything you need before checkout
  • Import Taxes and Duties 
    • International customers may be subjected to import taxes depending on the country that you are purchasing from. 
    • "Will you undervalue the products?" 
      • We will not and cannot illegally undervalue products for any reason 
  • Damage or Lost Items during transit 
    • Once the package arrives to the designated location, customers must contact the local courier to solve the following problems (prior to contacting us) 
    • We are not responsible for any damaged, lost, delayed, or stolen packages 
    • If your product is marked as delivered but you did not receive your package, contact your chosen courier as soon as possible

 

Shipping Options

We offer shipping locally and internationally by Qxpress and DHL. We hope to be able to add more affordable shipping options in the future.

Kindly note that Qxpress-International is not an express service, the standard shipping time will be 3-6 weeks subject to customs clearance, public holidays, can carrier delays. 

Please DO NOT choose Qxpress-International for Lubricants. 

For Singpost service, please allow a few working days for the tracking to be active. 

There can be occasions where the tracking status is limited and stop updating, this does not mean that the package is lost. It will take longer for the parcels to be delivered.Â