Hi there, thank you for your review and for your order.
We’ve checked your order and confirm that it was placed on May 9, and our team had it packed and arranged for courier pickup on the same day. You previously contacted us on May 15, and we responded with the following:
'Hi there,
We sincerely apologize for the long delay in the delivery of your order. We have indeed arranged for it to be picked by the courier on 13 May as there are no pickups over the weekend and public holiday (12 May).
Unfortunately, the courier has failed to pick up all parcels over the past few days. We are following up closely with them to ensure that packages will be picked up tomorrow (16 May).
Once again, we apologize for the inconvenience caused,
Qwertyqop Team'
We’ve confirmed that your selected shipping method was TracX Express, which is an economy shipping option with an estimated delivery window of 2–3 weeks. For time-sensitive orders, we strongly recommend DHL Express, which typically delivers within 3–5 business days, depending on location.
As of our latest check, your parcel was picked up on 16 May and has since been transferred to the courier’s collection center (not our warehouse). The updated tracking shows that the package is now with the local delivery partner (Sagawa) and should be en route to you very soon.
Given the pick-up date and the courier’s stated delivery timeframe, your parcel should arrive in early June.
We truly appreciate your patience and understand the frustration with the delays. If you have any questions or need further assistance, feel free to reach out to us via email — our team is always here to help. 😊
– Qwertyqop Team
