Questions? Answered.

We are located in Singapore. Visit our showroom during our opening hours.

We recommend checking our Store Updates page regularly for upcoming items.

Many of our products are produced in limited quantities, so some sold-out products may not be restocked. Popular items may return, while others remain limited to preserve the variety and uniqueness of our collections.

No. Online orders are strictly not available for pickup.

Add the items you want to your cart and proceed to checkout to see the shipping services available for your location.

International orders may be subject to customs duties, import taxes, or clearance fees. These charges are determined by local authorities and are the customer’s responsibility. If no suitable option appears, or the cost seems unusually high, contact us and we will check whether another solution is available.

It means that the shipping label for your order has been generated and your order is in the packing stage.

Contact us as soon as possible with the correct address. Once the order has been fulfilled, we cannot amend the shipping address.

We are based in Singapore. Local packages are generally sent out within five working days. International delivery can take up to two weeks.

The estimate shown at checkout depends on the shipping service selected and remains the best guide for your order.

If an item arrives defective or damaged, contact us as soon as possible so we can help. Please also review our Quality Expectations Policy.

If your order does not contain a group-buy or preorder item, please contact us.

If it contains a group-buy or preorder item, the complete order will ship only after every item becomes available. Contact us if you would like to ask about sending the in-stock items separately.

Shipping prices are set by the selected carrier using the parcel’s actual or volumetric weight, whichever is higher, and its destination. We cannot control these rates or undervalue or incorrectly declare a shipment.

We pack and dispatch orders quickly, so address changes, product changes, or cancellations must be requested as soon as possible.

• Order cancellations are subject to a 5.2% fee.
• For an order edit, contact us and we will send an invoice if a top-up is required.

We will try to accommodate your request, but cannot guarantee changes after an order has been placed. Contact us with your order number to get started.

Please read our complete Refund and Return Policy for eligibility, deadlines, fees, and instructions before returning anything.

Unfortunately, we are currently unable to combine separate orders.

A group buy is a form of crowdfunding used by the keyboard community. Customers order a design before it has been manufactured. Once the minimum order quantity is reached and the ordering period ends, production begins.

Group buys can include keyboard kits, keycap sets, switches, deskmats, artisans, and other products.

• The product has not yet been manufactured.
• Payment is made before manufacturing starts.
• Some projects offer customisable or otherwise unique options.
• The format can make specialised designs possible with less risk for designers and manufacturers.
• Some group buys are region-locked unless stated otherwise.

If a QWERTYQOP group buy does not reach its minimum order quantity, the order will be refunded.

Preorders are generally for products that have already been manufactured or for which QWERTYQOP has reserved a quantity. They are usually limited in quantity, offer fewer customisation options, and have a shorter wait than a group buy.

Preorders can include keyboards, keycap sets, switches, deskmats, artisans, and other products.

In-stock and extras products are already available at the store and ready to be packed. Unlike group buys and preorders, there is no production wait; only processing and delivery time apply.

Many keycaps, switches, and accessories are in stock even when their product names do not include ‘In-stock’ or ‘Extras’, unless the listing says otherwise.

You can, but the complete order will ship only when the group-buy or preorder items have arrived. If you want in-stock products sooner, place them in a separate order.

Coming Soon products are confirmed products that we plan to bring in. They will be listed as in stock when they arrive. Check the Store Updates page and our Discord for availability news.