Hi,
Thanks for sharing your experience.
We would like to clarify that we have been actively assisting you via our support channel to diagnose the issue, as this is a custom keyboard kit and troubleshooting is part of the process when issues arise. From our conversation, the PCB was able to connect successfully after following the recommended steps, which suggests the issue is likely isolated to the USB-C daughterboard rather than the main PCB.
This is a known batch-related issue affecting a small number of units, and we are already in the process of confirming the root cause so we can proceed with the appropriate exchanges where necessary.
We are still assisting you and have not closed the case — if you would like to continue troubleshooting or move forward with the next steps, please reply in the existing ticket so we can help you resolve this fully.
