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Shipping, Return, Group Buy & Pre-Order Policy

Shipping Policy

We aim to process all in-stock orders within 48 hours Monday through Friday, excluding public holidays. Once processed, your order will be shipping the following day.

Keep an eye out for the fulfilment and shipping details.

 

Shipping Options

We offer shipping locally and internationally by Qxpress and SingPost. We hope to be able to add more affordable shipping options in the future.

Shipping durations:
Locally - 2-3 working days
Internationally - 2 weeks 

If you place multiple orders and wish to combine them we cannot guarantee a refund of shipping costs. 

As delivery fees are based on the weight of your order, you may not be eligible for a full refund when your orders are combined.

 

Refund, Order Cancellation and Returns Policy

When you receive your order please inspect all items closely and report any issues within 7 days. Lubricants, Group Buy and Pre-Order orders cannot be returned or refunded. Products which are not sent back in original condition will not be refunded. We retain the right to refuse the return of items at our discretion. 

If your items arrive damaged, please contact us with your order number and detailed images of the damaged items so we can inspect and arrange a replacement.  

Any items that do need to be returned to us must be sent via a tracked service at the customer's cost to ensure delivery back to us. 

Any refunds that are issued will be subject to a 13% deduction in overall refund. This is used to cover our payment processors alongside any Shopify fees incurred by the order. 

 

Group Buy & Pre-Order Policy

All Group Buy & Pre-Order purchases after duration are final and cannot be cancelled. Please avoid purchasing any other items in the same order as a Group Buy or Pre-Order product as it will only be sent out when all items have arrived to us. 

Any lead time estimates for a Group Buy & Pre-Order orders are approximate estimates and are subjected to delays.

Group Buy & Pre-Order items can arrive with minor manufacturing marks and imperfections. During our QC process, every individual item is inspected and confirmed to be A-stock. Any marks on internals due to the manufacturing process are not available for returns or refunds and are merely part of the manufacturing process.